Security, privacy & data residency
Role-based access by facility
Users see and act only within their role and authorised facility, enforced on the server, not just hidden in the interface.
Patient sensitivity levels
Sensitive patients are restricted, and their results are never offered for self-service access.
Audit trail
Every access, update and clinical action is logged with who and when.
Controlled clinical actions
Safety-critical steps require the right role, and in some cases a second person.
Data residency & hosting
Hosting location and model are discussed and agreed for each deployment.
Privacy & consent
Consent captured and recorded against the patient and encounter.
Implementation method
Migration & integration
Most customers arrive with systems already in place. We plan the move with you.
Training & support
Role-based training
Separate tracks for clinicians, nurses, lab, imaging, pharmacy and finance teams.
Super-users
Trained champions in each department to support their colleagues.
Support process
A defined route for raising, prioritising and resolving issues.
Release management
Changes tested and communicated before they reach production.
Service levels
Agreed per deployment and written into the contract.
- Response and resolution targets by severity
- Named support contacts
- Availability targets for hosted deployments
- Regular service reviews